Problem Solving Tools and Techniques for Consultants

This online course is about the tools and techniques used by a consultant to select and analyse data and information and to formulate findings and alternative courses of action for the client. This course will help you to Evaluate the tools and approaches a consultant may employ to identify the client issue, Assess the impact on the intervention if the consultant does not fully understand the needs of the client, Evaluate different sources of data and information which may be used in a consultancy intervention, Explain how validity and reliability of data and information can be evaluated, Explain the importance of confidentiality when dealing with client information, Evaluate a range of analytical tools, techniques and models that can be used by consultants, Select appropriate analytical tools, techniques and models to meet the needs of a consultancy intervention, Evaluate findings and draw conclusions following analysis, Determine options to address the needs of the client and Assess risks to the client of adopting alternative course of action.

What will I learn?

• Understand how to identify the client need
• Understand data collection methods and confidentiality in a consultancy intervention
• Be able to apply analysis tools within consultancy interventions

Requirements

• Basic understanding of Management and Leadership
• Access to the internet for the material linked from the courses