- Lectures: 14
- Quizzes: 1
- Duration: 3 hours
Categories: Marketing, Media and Communications
Developing relationships with internal and external stakeholders is an essential management skill. Stakeholders can have a positive or negative impact on the success of an organisation. The aim of this unit is to equip managers to identify and understand stakeholder’s needs, know the purpose and benefits of building relationships with different stakeholder groups, and the methods of communicating with them to achieve results.
What will I learn?
- Know the purpose of building stakeholder relationships
- Understand different channels and types of communication used to build relationships with stakeholders
- Know how to respond to barriers when communicating with stakeholders
- Know how to use stakeholder communication
Requirements
- Basic understanding of Management and Leadership
- Access to the internet for the material linked from the courses
Curriculum
- 5 Sections
- 14 Lessons
- 3 Hours
Expand all sectionsCollapse all sections
- Section 1: Know the purpose of building stakeholder relationshipsIn this section we'll show you how this course has been structured and how to get the most out of it. We'll also show you how to solve the exercises and submit quizzes.3
- Section 2: Understand different channels and types of communication used to build relationships with stakeholdersTo view any of these courses, you must be a registered student.5
- 2.1Compare the channels of communication used to build stakeholder relationships
- 2.2Discuss types of verbal communication used with stakeholders
- 2.3Explain how active listening is used to build stakeholder relationships
- 2.4Discuss types of written communication used with stakeholders
- 2.5Discuss how meetings can be led to develop and build effective stakeholder relationships
- Section 3: Know how to respond to barriers when communicating with stakeholdersTo view any of these courses, you must be a registered student.2
- Section 4: Know how to use stakeholder communication3
- Section 5: Wrapping upTo view any of these courses, you must be a registered student.2
Related Courses
Coaching Practice and Theory
This Course describes the component stages of a project, defines a project lifecycle from conception to commissioning or hand over, assessing where projects fit in operational management activities, discuss standard approaches available to manage projects, describing the process of developing an effective project management environment, discussing identification of and communication…
The Client Relationship
This course is about understanding how a client/ consultant relationship is forged and developed in a positive way and the skills required of a consultant in order to gain the trust of clients. This also covers the impact different organisational structures and processes have on the client/consultant relationship, the key…
The Role and Responsibilities of a Consultant
This course is about the role of the consultant and the behaviours, skills and attributes required. This covers different types of organisational structures for consulting practices/departments , the role of the consultant, the emerging trends and challenges facing the consulting industry, the demand for consultants changes in different economic climate,…
Planning and Managing Consultancy Interventions
This course is about understanding the stages of the consultancy cycle and how to manage interventions effectively. This will cover the different types of consultancy interventions and approaches available to a consultant, role of planning in consultancy interventions, inputs and deliverables at each stage of the consultancy cycle, importance of…
Introduction to Consulting Essentials
This course is aimed at those who wish to gain an understanding of the role of a consultant. It identifies the importance of professionalism and client engagement. This course, you can identify reasons why an organisation may employ the services of a consultant, explain how a consultant can add value…