Excellence in Customer Service

This online training course will highlight the following:

• Adapt their behavior with the aim of the best possible cooperation
• Study the special needs of their customers
• Avoid negativity and stereotype barriers to customer service
• Design quality service actions based on customer needs
• Re-engineer policies and benefits to treat customers

Upon attending this online training course, the participants will be able to:

• Defend the principle of Quality in service
• Adapt the behavior to match to the client’s needs
• Compare the work with the appropriate Performance Measurement Scale
• Indicate the actions of quality service, based on the needs of the customers
• Accomplish higher levels of caring and client satisfaction

Everybody in business today must be familiar with high standard customer service, personally and in distance. Its efficiency is in fact the heart of the business success, since it reflects the quality of every job done in the organization.  And of course, it is reflected to the Client’s behavior who buys the products and provides the profit to create all the business cycle. The development of client service capabilities will provide a higher level of quality and selling excellence.

This online training course is effective for a wide range of employees, but will significantly benefit:

• Client Service employees and supervisors
• Salespeople and salesforce
• Marketing and Promotion Staff
• Call Center Operators
• Administrators and Secretaries Communicating to Customers

This Virtual Training Course is designed for online computer teaching with the use of an Advanced Virtual Learning Platform in the comfort of any location of your choice. There will be an exercise, case studies, and real-life examples helping the participants to use their knowledge in order to build their skills on each separate topic.